In other words, they assisted the user in being fully aware of all the time demands he or she had on their hands.
Only when there is increased awareness can a user make powerful choices. The problem is that with a rapid increase in the flow of time demands, it becomes harder and harder to be fully aware of all of them.
The purpose of the higher skill levels is to help a user be aware of ALL the time demands, in a way that doesn’t produce stress. When I am aware of my time demands, there is a peace marked by the following example actions:
- A request to meet next week Thursday at 9:30 a.m. is answered with full awareness of my schedule and all the time demands.
- My car breaking down suddenly is taken to be fixed, with an understanding of what that does to my schedule for the day.
- My child crying and asking me to take him to the movies this weekend receives a promise to do so, and I have the event in my system so that I cannot forget.
- The new project that comes along with a short deadline that is offered to me, is accepted or rejected by me when I have looked at my schedule to see whether or not it fits in with my other commitments.
- My mother-in-law’s birthday that I have such difficulty remembering each year, is now never forgotten (thanks to a reminder system).
All the different ways in which a user’s time demands fall through the cracks are evidence of a system that doesn’t work, or that it has become overwhelmed. At that point, the system must be upgraded, which will allow the user to be aware of many, many more time demands.