A User’s System for Daily Organizing

On the blog for WE magazine for women, I found an entry that is linked to an article on a Simple, Effective Approach for Time Management.

Teresa Morrow has come up with a way of using list and schedules together to plan the day, and has taken the extra step of documenting it.

She’s clearly thought about the approach that she’s using, and it sounds as if she’s been doing some experiementing with different variations on the theme.

What I loved is the end-product she’s focused on creating:  “…the system will leave you feeling proud of your accomplishments of the day.”  It’s real Time Management 2.0 thinking — that we must create our own systems.

To see the system that Teresa has created for herself, click here:   A Simple, Effective Approach for Time Management

A Zero Inbox in Outlook or Gmail?

magnifying_glass.pngI just read a great post over at the Web Worker Daily Blog.

It essentially has to do with Capturing in one’s inbox, and how using Outlook has lead to very different ways of maintaining a Zero Inbox than using Gmail.

The post makes a distinction between Filers and Finders, and how people use each of these email tools.  Filers (predominantly Outlook users) put email in folders, while Finders (Gmail users) use tags to change the way email is displayed to them through different filters.

Ultimately, I think both get the job done (although Gmail’s method is more efficient, but less intuitive.)

The bottom line is that both methods can be used to maintain a zero inbox, which is (in my mind) a sign of superior efficiency.  In the case of Outlook, the folder is “empty”while in Gmail the tag or filter is “void.”

In the experience of the user (if not in the case of bits and bytes) the effect is the very same.

The full article can be found here:  Email — Are you a Filer or a Finder?

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The Company’s “Guidelines”

istock_000002231792small.jpgI just found a most interesting set of corporate guidelines.

It comes from a marketing company called Sandia, in a document entitled “Being More Productive: Working more effectively will greatly benefit our clients, the agency and yourself.

The document describes 16 ideas for its employees on how to increase productivity, ranging from #16 – “Do not carry a cellphone or Crackberry 24/7” to #15 – “Prioritize.”

I think the ideas are wonderful, but there is not a single mention of basic Time Management 2.0 ideas, starting with the idea that the user is responsible for their own time management system, and must define, manage and master it for themselves.

In fact, in the document, there is no mention of the user at all.

It made me wonder —  was the article intended to be followed by all employees?  The language seemed to be a bit “mandatory” which I imagine could create all sorts of resentment– it’s very “1.0” in its tone.  The statement that “working more effectively will greatly benefit our clients, the agency and myself” which implies some kind of hierarchy in which my experience is at the bottom of the pile.

I would suggest to Sandia that their model is, on the whole, unsustainable.

The problem is in the assumptions that might be underlying the list, which include the notion that habits are easy to break, and that each employee should be using the same time management system as everyone else.

Research of all kinds shows that ingrained habits are difficult to make and/or break, and each person is different.  Employees  need to know this in order to see why it is they won’t be successful trying to put all these ideas into effect immediately.  Managers also need to know that they cannot evaluate their employees on how well they are implementing the 16 items the day after the list is passed around, or even a year after.

But maybe the biggest problem of all is that the employee seems to be the lowest priority, and a mere tool of the company’s productivity needs.  I don’t know for a fact if Sandia intentionally means to put customers first and employees last, but the way the document is written strongly implies that this is so.

I can’t imagine that the company means to replace a love of customer and company above a concern for self by just stating it in a document.  I think it’s a smarter strategy to speak to employee’s greatest concern when it comes to productivity, which is that it contribute to their peace of mind and other desired emotional states.

The days are gone when employees can be thought of as mere “tools” of a company that exist in order to produce results.  Thinking of them in this way misses the mark, and probably lead the company to think that putting out this list would result in changed behavior.

What employees do need is help to design their own system, and to see that the list of 16 items is a useful set of ideas that they must now work on to make their own.

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Time Management 2.0

hands-up-diverse.JPG

One of the definitions of the Web 2.0 phenomena reads as follows:

A term to generally describe web sites and services where the content is shaped partially or entirely by the users (instead of being read-only and published by a sponsoring company)

The 2Time blog is built on the idea that something similar is happening in the world of time management.  There is a migration underway and its taking us away from time management systems that are defined by others, towards systems that are  owned, defined and improved by users.

As such, it is a revolution of sorts… a shift in the way people view an essential component of their lives that is bringing with it a new level of responsibility, power and freedom.

It’s just like the revolution that Web 2.0 ushered in.  Ownership of key content, relationships and communication channels moved away from companies and towards users in a tremendous shift in power in which information-creation was democratized and individuals came to trust their own judgment, and those of many others, over that of established experts.  It has been a gradual but steady deepening of the “Wisdom of the Crowds.”

Well, strap yourselves in, because another quiet revolution is underway: “Time Management 2.0.” Some say that the Web 2.0 transformation was built on tools that were built over a decade ago, but are only just being exploited to the fullest by millions of people.  The same applies to time management, where this “new” term is actually  describing a phenomena that has always existed.

You and I have already been doing Time Management 2.0.  We sat in time management classes, or read books, nodded our heads in agreement, and afterward, went off to do our own thing.  After all, who could follow the prescriptions of someone who insisted that you label your folders this way or that, or used their new term to describe something you already understood, or who tried to redefine everyday words such as “now.”  We listened to their detailed practices and we knew deep down that we could never change our habits to fit their system.  God bless the few that could, but the rest of us were the dunces in the class who just couldn’t measure up by instantly turning over a new leaf. soapboxderby200701.jpg

Instead, we took a little from here and there and made up our own thing… sometimes it worked, but oftentimes we failed, because we couldn’t quite reverse engineer the recipe they were using.  Nevertheless, it still felt better than the feeling of overwhelm that came from reading the latest “1001 Top Tips for Time Management…”  Doing our own thing at kept put us in charge, and made us experience the success that kids sometimes feel when they also “do their own thing.”

The funny thing is that the experts haven’t noticed that we aren’t quite following the way we should.  The fact is, they sincerely believe that their systems work, and do you know… they are right. They DO work… for them.

The rest of us out here don’t need a different or better or smarter guru.  Instead, we need help to design our own system, and we need help in order to make them work to fit our needs, and our unique habits.

And that’s why “Time Management 2.0” is not a new idea, but a phrase that more accurately describes an already existing reality in a way that might help us all to get what we want at the end.  More productivity. Greater peace of mind.  Less stress.  More time spent doing important things, and less time doing trivia things.

But even these words are misleading, as each person’s interpretation of them is individual, and unique.  Therefore, the time management systems that produce them must be different from person to person as well.

This is where time management 2.0 starts — with me empowering myself to master my own time management system that produces the results I want in my life.  That has got to be a close description of what we all want.

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A New Name for This Blog

I have been considering coming up with a new name for my blog.

Up until now, I have used the word “system” to describe the 2Time approach, but am starting to think that I have it all wrong.

I have never wanted 2Time to replace GTD®, Covey or any other particular system, but instead to support them and act as an umbrella framework or as an approach that could be used by a user to evaluate every other system that exists, but most importantly their own.  The 2Time approach is looking more like a tool for people who are developing their own time management systems,and my experience tells me that there are very few who are following a system that anyone else designed with anything close to perfection.

The only system they are following perfectly is their own.

2Time is also a way to evolve their time management system from wherever their starting point is, to any point in the future they wish to be.  I see this as a natural next step for someone who wants to create their own system.

In the same way that web 2.0 has come to be about user generated content, I see the next step in time management systems being the creation of user generated systems.  In other words, there is a revolution on the way to what I might call  “Time Management 2.0.”  In much the same way that Web 2.0 has been about user-developed content, I think that the same level of user-determination is coming to personal productivity.

My only surprise is that no-one else is seeing and saying the same message, as it seem obvious to me that it only acknowledges what people are already doing.  They take classes, and read books, and go off to do their own thing.  Sometimes it works out, and sometime it doesn’t, but I plan to keep spreading this message until a light bulb goes off, and becoming the designer of your own system is realized as an obvious thing to do.

Which brings me back to the name of my blog.  Should I call it:
The 2Time Management Approach  (no more claiming to be a system)
2Time Management  (a shorter more spiffy title)
2.0Time Management  (Hmm… maybe I can ditch the zero)

Time Management 2.0  (self-explanatory, and catchy)

The Time Management 2.0 Revolution  (dashing and a bit dangerous)
The 2Time Management Framework (my company is called Framework Consulting so this may be confusing.)

I’d love to hear your opinions on this issue of a new name.  I think the clearer the name, the more easily someone will spend 30 seconds on the site and immediately realize that they need to log off and go design their own time management system  (That might not be a good thing…  😉 )

But it would be a great experience, and if I could leave this work I have started in capable hands, I’d feel on top of the world!

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Case in Point – A User’s Time Management System

I came across an interesting post by Raj Dash over at Freelance Switch.

In response to the shortcomings of other time management systems, he has created his own time management system.

This is a post worth reading, even if the system he has created doesn’t work for you.  I think it’s a glimpse of things to come — hundreds, and then millions of individual systems that are built around a single set of core principles.

Click here to see the article:  Get Things Started: Simpler Than GTD®.

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Rudeness or Poor Time Management Skills

please-don-t-interrupt-me-while-i-m-ignoring-you-posters.jpgIt’s happened to all of us… we are in what we think is a useful conversation, when the person we are talking with, suddenly  switches over to their Blackberry, or cell phone.

In the moment, they  make a decision that the unknown call or email that has just come in is more important than the conversation they are having with us.

We think to ourselves “How rude!” as we get that partial-attention that is now commonplace when the person we are talking with is giving us “just so much” of their attention and no more.

I have been on the giving and receiving end of this poor habit.

I know that when I do it, I trick myself into thinking that I can get away with it, and I know that I don’t intend to be rude, but in that  moment I am engaging in a habit that undermines my productivity as I attempt to multitask my way to greater accomplishment.

One of my clients, a phone company, had executives who had developed a habit of answering their cell phones at any moment, even in mid-sentence.  Another company had a policy of answering their landlines each and every time they rang, and refused to put in place a voicemail system.

The result in each case was very long meetings and a generally frenetic pace, as anything took precedence over the task at hand.   Even the unknown caller.

When an unknown caller or sender of email has that much power over our activities,  it destroys our productivity and peace of mind, as we eventually never really commit to getting anything completed without interruption.

That is the same as having a mindset that the thing we are working on in the moment might be important, but we are always on the look-out for more important things to whisk us away.  Of course, after the switch has taken place,  nothing has changed, as the new task is also only as good as the next interruption.

Those who suffer from this affliction never, ever have enough time go get anything done.

It’s not that they are rude — it’s just a sign of their unconscious ineffectiveness.

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Public Forums Launched!

I have just take the step to expand the forums for discussing all matters related to 2Time Management.

Prior to this, they were only available to those who had taken the early versions of NewHabits-NewGoals (my live program) and MyTimeDesign (my online program.)

Now, I have simply created private forums for program graduates, and opened up the discussion forums to anyone who would like to be part of a community of people who are designing their own time management systems.

So, you are invited to join in, and introduce yourself, and tell us how you are progressing in your journey of creating your own time management system!  Simply click on the tab above to be taken to the forums.

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Downloading Email — Caution!

email-icon.jpgA critical strategy in achieving the goal of a Zero-Inbox is to gain control over the flow of email into one’s Inbox.  This is accomplished by turning off the auto download feature, and scheduling times in the day to review email.

That makes sense.

But when should a user decide to download his/her email?  Should it happen when the Inbox is empty?  Or should it happen before?

From my experience, what I have noticed is that making the request to download email is a significant act to take.  That insignificant-looking click leads to a number of things happening very quickly, that leads me to think that it should only be taken when the time management system is stable, if at all possible.

When the Send/Receive button is clicked, here is what happens.

Time demands from all over one’s life come tumbling into one’s consciousness.  Right alongside the junk mail is a message from the friend who is undergoing chemo, the request for early payment on the invoice, a bill from your credit card company, an interesting newsletter, a request for information you think you already sent and your itinerary for your next business trip that contains two errors that need to be fixed before you fly out tomorrow.

Downloading email is like going to a meeting and passing around a blank sheet of paper, asking people to write down stuff for you to do once the meeting is over. It is an action that is essentially a request for new time demands.

One thing we learned from grade school is that it’s  a good idea to finish what you are doing before starting anything new.  In other words, while it may be impossible to complete all time demands residing on your lists and on your calendar before downloading email, it is possible to delay the download until your time management system is in a “steady state.”

What does a “steady state” mean?

This is that very temporary state in which all your time demands have been processed and placed exactly where you want them.  Some are on lists.  Others are in schedules. A few have been tossed.  Several have been stored.

The point here is that none of them is sitting around in place it shouldn’t be — namely, in one of your capture points, waiting to be emptied.

It’s a mistake to put more items in your capture points while it still has items to be processed. While new email is convenient to download, and only a click away, it has the potential to disrupt a user’s peace of mind with each click when their time management system simply isn’t ready to receive the email.

The next thing that happens depends on us.  Before requesting the download, do we set enough time aside to process each of the time demands?  (This isn’t the same as completing them.)

Peace of mind comes when time is set aside after the act of downloading to process each item, in the practice of what is called “Emptying” in 2Time.

When a user decides to download email, for example, just before leaving the office, they possibly deal their peace of mind a  blow.  The act of pulling down new time demands throws their time management system off-kilter by placing new items in their Inbox,  and their decision to leave it with items sitting and waiting to be emptied could get them in trouble.

The result is that their mind is likely to be thinking about the email they received later that evening, when they either cannot or should not be doing anything about it.

It’s important in the goal of maintaining a Zero-Inbox to see the act of downloading as inseparable from the next step of processing each and every item, and returning the Inbox to zero. The user starts with it empty, and after the sequence is complete, they return it to the null state.

If this sounds like “batch-processing” then it should, because that is exactly what it is.

Our minds, we learn from the experts, are quite weak at switching from one task to another if both require deep thought.  The flow state that is needed takes some 15-20 minutes to enter after a disruption or switch.

The habit of jumping from one task to another in order to check email, answer the cell phone and reply to an instant message destroys peace of mind and wreaks havoc with our productivity.  In other words, it’s far better for us to set aside time that is dedicated to not just reading email, but processing each time demand until the Inbox is empty.

The fact is, the process of emptying an Inbox is one that requires devoted, concentration effort.  The act of “Emptying” is a practice that many users execute poorly, leading to Inboxes that are overflowing and increasingly burdensome.

A user must appreciate that their peace of mind and productivity is deeply affected by the state of their time management system, and that their habits are the key to making sure it’s being run well.

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The Problem of Capturing (without Tossing)

I just read an article that describes the “problem” of capturing everything, in which I think, by the end, the solution turns out to be worse than the original issue.

The article can be found at Merlin Mann’s site — 43 folders —  under the title: The Problem of Ubiquitous Capture.

The author, Matt Wood,  makes the point that his capture points end up with a lot of crap in them.  Right alongside the important actions like “remember my wife’s birthday” are other unimportant ones like “build a server farm in my closet.”

His issue does not seem to be that these items don’t belong together in his capture points.  Instead, the problem is that some useless items end up making their way onto his todo lists, where he admits they don’t belong.  He says that “a lot of us do have issues dropping something once it’s reached that level of commitment. So we keep it on the list, taking up space and adding to the cumulative dread of a to-do list bloated with junk.”

Instead, he suggests that users not try to write everything down, and instead trust that good ideas will find their way back into the mind once again, if they are any good.  He reports that his to-do list has shortened considerably.

I think that his analysis is flawed, and it’s because he’s working on the wrong time management fundamental.  Here is how I would advise him if I were his coach (I know, that’s pretty presumptuous of me…!) Here, I am using 4 of the 11 fundamentals of time management.

It’s the Emptying, not the Capturing

If items are on lists that should not be there, and capture points are being carried around with too many dead items on them, then the problem is in the  fundamental — Emptying, not in Capturing.  Either one of two things is happening — he is not Emptying often enough, leading his capture points to overflow, OR he is not Emptying rigorously, and failing to make a decision about what should happen next with each time demand.  Instead of making a tough decision about how to dispose of a time demand, he is simply adding it to a list.

It’s an easier action to take, but when each item is added to a list, the integrity of his time management system is weakened by just a small amount.  These small amounts add up to the point where he eventually loses respect for his own system because he knows it’s full… of crap.

The problem is not that his mind came up with the bad idea to begin with, or that he captured it in the moment he believed it to be useful.  Instead, it’s his faulty Emptying that results in him putting it in a List, instead of Tossing it away.

My experience is that I have little or no control over the quality of my thoughts.  Instead, they have a life of their own, and the good ones flow just as fast as the bad ones do.

The problem is that they don’t come tagged with good and bad tags, and it’s often inconvenient to evaluate and weigh each thought in the moment it occurs, due to the fact that I am often otherwise occupied… thank God they don’t make waterproof PDA’s (or do they?)

The time to evaluate and process the thought/time demand comes later, when I am good and ready to Empty.  At that point, each and every time demand should be removed from all capture points.

Letting Ideas Flow and Flow

Furthermore, I have noticed that when I don’t capture ideas (of unknown quality,) they simply keep coming back again and again until I acknowledge their existence.  The author takes this to be a sign of idea quality, and suggests not writing them down, because the good ones are most likely to return.

I don’t have that particular experience,  especially when I can’t tell whether an idea is good or not because I haven’t actually spent the time to evaluate its value. I have found that thoughts keep coming back until they are recorded in a trustworthy place, and only then does my mind relax and open itself up to the next thought.

It’s like making a mental list of stuff to buy at the grocery store, and working hard to remember it for the next 30 minutes until one is walking  down the first aisle of the supermarket.  All of that work to remember the contents of the list could have been saved by making a list, and the mind could have devoted itself to doing something else more worthwhile during that same 30 minutes.

I have discovered that the throughput of good ideas in my mind increases when I treat each one with respect, and store it in a safe place even if it is to be Tossed upon future consideration.

The problem, once again, is not in the step of Capturing.

Upgrading Scheduling Means Better Listing

The biggest problem I think that the author faces, however, is one that is not mentioned directly.  The challenge that people who are White and Yellow Belts in Scheduling often have is that they add time demands to lists in a way that excuses them from having to account for the fact that each time demand requires time.

In other words, it’s all to easy for someone to make a list of items to be done in the next day/week/month/year that simply is impossible to do because the time required is not being accounted for.  This fact would be obvious to them if they were practicing Scheduling at a higher skill level, and were filling out an actual agenda of items to be completed. Many who do so for the first time are sobered to discover that they are simply not able to do as much as they thought they could, and it’s not because they are lazy.  It’s just that their  lack of skill at Scheduling has kept them in the dark.

By the same token, while the item is on a list, it’s “time commitment” is hidden, as it simply lacks any relationship to the reality of a schedule.

In this way, lists can become bottomless, timeless voids into which anything can be thrown, without consequences.  Their use needs to be carefully balanced with how the schedule is used, according  to the user’s particular needs.

I can’t say definitively whether the author’s situation has anything in common with what I am saying here, but I do know that it applied to me before I was forced to schedule with greater skill.

The benefit of knowing the fundamentals lies in the fact that a user can better target their analyses of their own time management systems.  Like a decent mechanic, they have an in-depth appreciation of how the system works, and can move quickly from symptoms to cure in a matter of minutes.

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