The email in-box is nothing more than a mouth.
Huh?
Well, the mouth is an ideal capture point. It allows for temporary storage of a certain amount of food, and performs its function perfectly as a “staging area” for the process of digestion, and sending essential nutrition to the rest of the body.
When food stays too long in the mouth, trouble breaks out. The teeth, tongue, breath and gums all suffer when bits of food don’t make it out of the mouth. Clearly, it’s not intended to be a storage device.
In much the same way, the in-box was never intended to be a permanent storage area. It was only meant as a staging area, and when it gets abused, a user’s productivity instantly falls. If you have ever seen someone hunt through 4000 emails for a single piece of information (or if you have done it yourself), you know the frustration that comes from being buried by the result of having weak practices. Continue reading “The Email Inbox as a Mouth”